Please follow the Georgetown University guidelines for protecting your NetID when you are creating or updating your NetID password.
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It is important that you create a strong password and keep it secure.
However, having a NetID does not automatically give you access to all computer systems or services. You will continue to use your NetID to access University systems and service, even as an alumnus. Unless you leave Georgetown before you graduate, your NetID will never expire. You will use you NetID to log into most of Georgetown’s computer systems and online services. If you have a question about what we can or cannot help with, feel free to contact the Helpdesk center, and we can let you know, or maybe point you in the direction of where to find help with your personal device. IT support staff are not expected to physically touch personal hardware. IT support staff will provide written and/or verbal guidance only (without touching or remotely accessing personal hardware) to limit risk, perceived or actual. The IT support for personal devices is provided on a “best effort” basis at the discretion of the support staff. Restoring or recovering the operating system of personal systems from corruption, viruses or other malware.Hardware and software upgrades on personal systems.Some of the things GUQ IT office will not provide help with: Help configuring a system with Duo Mobile.
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